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Frequently Asked Questions

IPIN
Frequently Asked Questions (FAQs)

Players are asked to read through the following list of the most frequently asked questions by players prior to contacting the ITF as you may find your question has already been answered.
  1. What are the minimum ages players must be to obtain an IPIN?
  2. When will my Online Service membership expire?
  3. When will I receive an IPIN?
  4. I have only registered to use my IPIN on the ITF Junior Circuit, how can I enter into ITF Pro Circuit tournaments?
  5. I have not received any emails containing information about my IPIN , can I obtain it any other way?
  6. Can I change my IPIN registered email address?
  7. Do I have to pay for the Online Service?
  8. How can I pay for the Online Service?
  9. I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?
  10. When will I be able to use the Online Service?


Answers to Frequently Asked Questions

What are the minimum ages players must be to obtain an IPIN?

Junior Circuit : 12 yrs 11 months

Pro Circuit : 13 yrs 11 months

NEC Wheelchair Tennis Tour : no age limit

Seniors Circuit : 35 yrs by December 31st of the year in which you plan to compete

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    • When will my Online Service membership expire?

    Pro, Junior & Wheelchair Circuit players:

    Registrations/renewals made during the months of January, February, March, April, May, June, July, August, September or October will expire on December 31st of the same year.

    Registrations/renewals made during the months of November or December will expire on December 31st of the following year.

    Seniors Circuit players:

    Registrations made between 18th May & 31st December 2011 will expire on 31st December 2012.

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    • When will I receive an IPIN?

    It will be emailed to the email address you supplied during the registration process for the Online Service soon after you have completed the entire registration process including payment.

    During the registration process, for players who are not currently in the ITF’s active player database (i.e. have never played or have not played in an ITF Junior Circuit, Pro Circuit, Seniors Circuit or NEC Wheelchair Tennis Tour tournament in the last two years) the application process may take up to ten days, possibly longer during periods when the ITF London Offices are closed.

    Please also note that if a player submits their IPIN request after 1700hrs (UK time), the request will not be authorised before 0900hrs (UK time) on the following working day at the earliest.

    If you are concerned about the length of time it is taking to process your application, please contact the ITF (visit the "    Contact Us" section on the website for our contact details).

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    • I have only registered to use my IPIN on the ITF Junior Circuit, how can I enter into ITF Pro Circuit tournaments?

    All you need to do is log into your IPIN account as normal, then go to My Profile > Registration Details and select to register for ITF Pro Circuits and pay the appropriate fee. You will then need to log out of your account for about 30 minutes whilst your upgrade request is automatically processed.

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    • I have not received any emails containing information about my IPIN , can I obtain it any other way?

    The only way to obtain your IPIN is via email, which is sent to your registered address. If after requesting your IPIN you do not receive any emails from the ITF it is possible that your email account has been set up to filter or delete emails from addresses that it does not recognise. You should amend your settings in order to receive these important IPIN emails.

    Another easy way to ensure you receive emails from the ITF is to add the ipin@itftennis.com email address to your address book. By doing this, any email with the same domain name, i.e. itftennis.com, will be accepted.

    Should you still experience problems, please contact the ITF (visit the "    Contact Us" section on the website for our contact details).

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    • Can I change my IPIN registered email address?

    Players registered for an IPIN Membership can alter their personal email address whenever they wish by logging onto the IPIN website and providing new information. This is essential to ensure that you continue to receive important emails from the IPIN system.

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    • Do I have to pay for the Online Service?

    Players will gain access to the online service once they pay their annual IPIN Membership fee. The registration fee for the IPIN Membership is US$20 for ITF NEC Wheelchair Tennis Tour players, US$30 for Junior Circuit players and US$55 for Pro Circuit players.

    For Seniors Circuit players, registration is free if you register before October 31st 2011, the registration fee for the IPIN Membership is US$20 after this date for 2012.

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    • How can I pay for the Online Service?

    Players will get access to the Online Service once they pay for the IPIN Membership fee, which should be paid online by credit card. Any problems please select the "Credit Card Problems" link

    Credit card payment will be made online using a secure internet payment service provider. The payment process is the final stage of the registration for an IPIN Membership.

    Please note that cheques are not accepted.


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    • I have forgotten my IPIN and/or password after registering for IPIN Membership, how can I get this information?

    Players who forget their IPIN and/or password after registering for an IPIN Membership must first check their email inbox and find the emails that got sent to them when they first registered as they contain all the relevant details. Players that have lost these emails or deleted them by accident may ask for their IPIN and/or password to be reissued online by clicking on the “Forgotten your IPIN / Password?” link on the log-in page. Players will be asked to enter some security details – if entered correctly their IPIN and new password will be sent directly to their registered email address.

    If neither of these options work please contact the ITF by telephone or email and provide the “Answer” to the “Secret Question” set up during the IPIN Membership registration process. On receipt of the correct “Answer”, an email containing a new password and IPIN will be sent to that player’s personal email address.

    Players are then permitted to alter their password to a personal choice when they next log in to their IPIN account.

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    • When will I be able to use the Online Service?

    The Online Service will be ready to use straight after a player successfully registers for an IPIN Membership.

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    • For any questions relating to the ITF Pro Circuit rules, please first read through the Frequently Asked Questions on each Circuit webpage BEFORE contacting the ITF as you may find your question has already been answered.

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