‘Standards’ Recognition Award Criteria

Tournaments must meet all 3 criteria to be considered:

Tournament Feedback Survey – On the Wednesday of the tournament week, a survey is sent to the IPIN registered email address of players who participated in the tournament. Players are asked to rate key elements of the tournament and their overall experience. These results are used as a measure of player satisfaction with the tournament delivery.

• Received five or more responses in the previous edition of the event or swing (see below).
• Scored a specific metric (see ‘criteria’ below) on the ‘overall satisfaction’ question.
• No metric within the survey questions can score less than 3 (‘average’). For the ITF World Tennis Tour this includes the welcome, ball quality, practice, hotel, and food.
• Combined WTT events are aggregated and counted as a single event with respect to the TRP.
• Where a venue is hosting ‘multi-week’ tournaments (hosted at the same venue for two or more weeks consecutively) the scores will be aggregated further across the multiple weeks and counted as one event within the TRP.

Tournament Supervisor Report – ITF Supervisors are required to submit a report following each tournament. Supervisors are required to rate the equivalent metrics to the Tournament Feedback Survey. No metric can score less than 3 (‘average’). This report must be received for the tournament to be considered.

National Association / Tournament Administration – National Associations must ensure a timely submission of the tournament application, tournament fact sheet and any required additional documentation for the tournament to be considered.

Criteria

The award is based upon the data from the most recent tournament (or swing), and if the standards have fallen based upon the above-mentioned criteria, then the award is removed. Tournament Recognition awards will be considered twice a year, in advance of the next edition of the tournament.  January to June tournaments will be informed in the final quarter of the previous year (December 2023 for launch of programme). July to December tournaments will be informed by March the same year.

It is acknowledged that the higher the grade the better the feedback metrics. On this basis the Tours will split the categories and have different ‘overall satisfaction’ metric criteria. The breakdown and metric (measured on a 1-5 scale) is as follows:

Whilst the initial intention is to recognise 5-10% of tournaments, as more tournaments meet the criteria it is anticipated the number of tournaments achieving the recognition award will increase year on year. A nation can have more than one tournament receiving an Award in any period.

• M25 Bath (GBR) - February 2024
• M15 Naples, FL (USA) - February 2024
• M25 Portimao (POR) - March 2024
• M15 Opatija (CRO) - March 2024
• M15 Heraklion (GRE) - March 2024
• M25 Montreal (CAN) - March 2024
• M15 Osijek (CRO) - April 2024
• M15 Vero Beach, FL (USA) - April 2024
• M15 Tacarigua (TTO) - April 2024
• M15 Huntsville, AL (USA) - May 2024
• M15 Lakewood, CA (USA) - July 2024
• M25 Laval (CAN) - July 2024
• M25 Porto (POR) - July 2024
• M15 Caloundra (AUS) - July 2024
• M25 Oldenzaal (NED) - August 2024
• M15 Vienna (AUT) - August 2024
• M25 Maribor (SLO) - August 2024
• M15 Satu Mare (ROU) - September 2024
• M15 Al Zahra (KUW) - October 2024